Frequently Asked Questions
Do I need to activate LogSense as the time tracking provider?
Not required to install the app, but yes for the full experience: Log work modal and Work log tab with LogSense metadata.
What happens to worklogs logged before installing LogSense?
Existing native worklogs remain in Jira. They won't have billable/work type metadata in KVS until edited or replaced with new LogSense entries. Worklogs before v1.1.0 may lack the eazyBI stamp in the comment; see backfill in eazyBI integration.
How is the daily limit calculated?
LogSense sums worklogs for the current user on the selected date within the space, using JQL (worklogAuthor = currentUser(), worklogDate) and paginated API queries. The effective limit comes from the space or, if there is no override, from site-wide global settings.
What if the API fails when verifying the limit?
The app applies fail-safe behavior: it does not block logging due to a transient API error. The limit will be validated again on later attempts when the API responds.
Can I log time on a holiday?
Only if the space does not have holiday blocking enabled, or if the date is not in the Holidays calendar (space or inherited from site). With blocking active, the form rejects holiday dates.
Are work types global?
From version 1.1.0, you can define a global catalog in LogSense — Global Settings and per-space overrides in LogSense Settings. A space without its own catalog inherits site work types.
Where do I configure LogSense Settings?
In version 1.2.0, in Space settings → LogSense Settings. Site-wide global configuration is under Jira Administration → Apps → LogSense — Global Settings or via Connected apps / Configure when Atlassian exposes that route.
How do I report billable and work type in eazyBI?
LogSense writes a [LogSense:v1 billable=1 type=development] stamp in the worklog comment. Configure calculated fields in eazyBI to parse it. See eazyBI integration.
What language is the UI shown in?
LogSense adapts labels, buttons, and messages to the user's locale in Jira (English or Spanish). If a translation is missing, the app falls back to English. Work type names defined by administrators are configuration data, not app strings.
Does the gadget show only billable hours?
The reporting gadget focuses on billable hours. It may include non-billable comparisons depending on gadget UI configuration.
Does LogSense work in Jira Service Management?
Yes, on any Jira Cloud site where the app is installed and time tracking is enabled, including JSM spaces that use worklogs.
How do I get support?
Contact support@mbgroup.pe or MB Group's usual support channels.