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Version: 1.0.0

Plugin Configuration

The Jira Live Chat (DC) administration panel is located at Jira Administration > Manage apps > Jira Live Chat (DC). From here you can configure the plugin's global parameters.

Jira Live Chat administration panel

Target JSM project​

Select the Jira Service Management project where live chat tickets will be created.

  • Project: Tecnología e Innovación (TI)
  • Chat issues will be automatically created in this project.

Service Desk​

Choose the JSM Service Desk associated with the project, where chat requests will be managed.

  • Service Desk: Tecnología e Innovación (ID: 1)
  • Select the Service Desk corresponding to the target project.

Request type​

Define the JSM request type customers will use to start a chat from the portal.

  • Request Type: Get IT help (ID: 1)
  • Customers will use this request type when starting a conversation.

Welcome message​

Customize the initial message that customers see when they open the chat widget for the first time.

  • Default value: "Hello, how can we help you?"
  • Supports plain text (no HTML formatting).

Polling interval (ms)​

Configure how often the widget checks for new messages.

  • Default value: 5000 ms (5 seconds).
  • A lower value reduces latency but increases server load.

Chat closing statuses​

Define the issue statuses at which the chat is considered closed, separated by commas. When an issue reaches one of these statuses, the chat session automatically ends for the customer.

  • Default value: Resolved,Closed
  • Statuses must match the exact names configured in your Jira workflow.
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