Changelog

Release 1.0.0

Initial release of Jira Live Chat (DC). First real-time chat product in the MB Group suite for Jira Service Management Data Center.

Base Implementation

Initial plugin with real-time chat between JSM portal customers and support agents.

• Portal widget: Start form (summary + description), message bubbles, polling for real-time updates, session persistence via sessionStorage, and clean closure when the issue is resolved.
• Agent tray: Project sidebar integration (Queues/Customers pattern); three-column layout (sessions | conversation | request details); reliable JS/CSS loading via dedicated servlet.

Chat Attachments

Customers and agents can attach files to the conversation.

• Files as native Jira issue attachments.
• Inline image preview; download link for other file types.
• Send with optional text plus one or more files (attachments without text allowed).