Frequently Asked Questions (FAQ)

Q: What happens if I refresh the page after revealing a field's value?

A: The field's value will revert to its default encrypted state (*******). The data display is temporary and only lasts as long as you stay on the page without refreshing it.

Q: If I reveal a field's value, can other users see it?

A: No. The action of showing the value is personal and only affects your current view. Other users will continue to see the encrypted value until they reveal it themselves and have the necessary permissions.

Q: What is the "Secret Key" shown in the administrator's dashboard for?

A: The secret key is intended to be used by external systems or scripts that need to decrypt the field's value outside of the Jira interface. It is not used by users in their daily work.

Q: What happens if a user tries to view a field for which they do not have permissions?

A: When attempting to reveal the value, the field will display the message [NO ACCESS], explicitly indicating that they are not authorized to view that information.

Q: Can issues be searched using the value of an encrypted field in JQL?

A: No. Due to the nature of encryption, the content of Secure Fortress fields cannot be indexed by Jira for JQL searches.