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Version: 1.0.0

FAQ & Troubleshooting

Here are answers to some common questions about the Jira Issue Picker DC add-on.

For Jira Administrators​

Q: Where can I see all the Issue Picker fields that have been created? A: Navigate to Jira Administration > Manage apps, and click on the Issue Picker section in the left-hand sidebar. This will take you to the main dashboard that lists all relevant fields.

Q: I configured a JQL filter, but it doesn't seem to be working. A: Double-check your JQL syntax on the field's configuration page. The editor has live validation. Also, remember that the filter is combined (AND) with the user's search query, so it narrows down the results, it doesn't replace the user's search.

Q: I changed a "Multiple" select field to a "Single" select, and now users are getting an error when editing issues. A: This is expected behavior. If an issue already had more than one value saved in that field, users will see a validation error when they try to edit it. They must manually resolve the conflict by selecting only one issue before they can save their changes. The error message will guide them on what to do.

For Jira Users​

Q: Why can't I find a specific issue when I search in the field? A: There are two common reasons:

  1. The issue you're looking for doesn't match the JQL filter set by your administrator. For example, the field might be configured to only show unresolved issues.
  2. You don't have the necessary permissions in Jira to view that issue. Search results will always respect your user permissions.

Q: Why is one of my selected issues showing up with a red background? A: This means the issue is now considered "invalid" for this field. It usually happens because the issue's details have changed (e.g., its status was updated or it was moved to another project) and it no longer meets the JQL filter requirements set by the administrator. You will need to remove it to save the issue.

Q: How do I know if a linked issue is already completed? A: Completed or resolved issues are displayed with a strikethrough on their issue key, giving you a quick visual cue that the work is done.