Version: 2.0.0

Changelog

This release makes it easier to manage multiple portals and helps teams organize their conversations.

Live Chat can now be configured separately for each service portal.
You can add, edit, enable, disable, or delete configurations from one screen.
When updating from an earlier version, the existing configuration is preserved and automatically converted into the first portal configuration.
The widget appears only in portals enabled by the administrator.
Welcome messages, chat-closing statuses, and other settings can be adapted for each portal.
The satisfaction survey uses Jira Service Management's standard survey when it is enabled for the project.

Chat opens only in portals where it is available.
When the conversation closes, you can rate the support you received through the JSM satisfaction survey if the project has it enabled.
Each chat is recorded in the Service Desk associated with the portal where you started it.

The Live Chat tray appears only in projects with a configured and enabled portal.
You can switch between the Unassigned, My chats, and All assigned queues to find the conversations you need more quickly.
When you reply to or resolve a conversation from Jira, it is automatically assigned to your user.
The options to assign a conversation to yourself, view its details, and resolve it remain available.

This release improves the mobile experience and makes conversation handling more reliable.

The project selector shows only Jira Service Management projects.
The selected project and its Service Desk remain associated.
Clear warnings appear when no projects are available or an earlier configuration is no longer valid.
Closing statuses must be entered exactly as they appear in the workflow so Resolve can find the correct option.
The request type must include the Description field.

The widget adapts to phones and tablets and can use the full screen on small devices.
The message field remains visible when the phone keyboard opens.
Conversations are preserved in localStorage after reloading the page, reopening the widget, or experiencing a temporary connection problem.

The tray provides a better view of registered project conversations.
Resolve opens a dialog to add a comment and choose a resolution when needed.
Closing uses available workflow options and shows the reason if Jira cannot complete it.
The tray loads correctly when the Jira address has no additional path.

Initial release of Jira Live Chat (DC). First real-time chat product in the MB Group suite for Jira Service Management Data Center.

Initial plugin with real-time chat between JSM portal customers and support agents.

Portal widget: Start form, automatically updated conversation, session preservation, and clean closure when the request is resolved.
Agent tray: Project sidebar integration (Queues/Customers pattern); three-column layout (sessions | conversation | request details); reliable JS/CSS loading via dedicated servlet.

Customers and agents can attach files to the conversation.

Files as native Jira issue attachments.
Inline image preview; download link for other file types.
Send with optional text plus one or more files (attachments without text allowed).