Frequently Asked Questions (FAQ)
Q: Which version do I have installed?
A: The verifiable version in Jira Cloud is the one shown in Apps → Manage apps (for example, 3.2.0). That is the Forge version.
In this documentation site, the version selector shows:
- The Forge version (for example,
3.2.0) for releases already deployed to production. - The
(pre)suffix (for example,1.2.0 (pre)) for earlier internal MB Group releases without a verifiable Manage apps version.
Each changelog entry shows the correspondence in the format Release X.Y.Z · Forge A.B.C.
Q: Is FileUtils Pro available on the Atlassian Marketplace?
A: Not yet. You can install it using the link in the introduction. The installed version is visible in Apps → Manage apps.
Q: What types of files can I merge?
A: You can merge .pdf files and images in .jpg, .png and .jpeg formats.
Q: Is there a file limit for merging?
A: There is no strict limit imposed by the interface, but we recommend not exceeding 10 files to ensure optimal performance during cloud processing.
Q: What happens to images when merged with a PDF?
A: FileUtils Pro automatically converts each image into an independent PDF page, maintaining its aspect ratio, and inserts it into the final document according to the order established in the Staging column.
Q: Why is the "Merge" button disabled?
A: The button is enabled only when you have moved at least two files to the Staging column (the right column). It also remains disabled if there are invalid files in staging (maximum size exceeded or unsupported format).
Q: How does the Compress tab work?
A: The Compress tab groups ticket attachments into a .zip file. You can edit the output name, watch the operation progress, and choose to attach the .zip to the ticket, attach and delete the originals, or download only. See the How to Compress Files guide.
Q: Why is the "Compress" button disabled?
A: The button is enabled when there is at least 1 valid file in staging. It stays disabled if the area is empty or if there are invalid files (maximum size exceeded or unsupported format). Those files are marked with a badge, tooltip, and visual highlight.
Q: Can I recover the original files if I selected "Attach and delete originals"?
A: No. This action is definitive as the files are removed from Jira to keep the Work Item clean. If you need to keep the originals, we recommend using the Attach to ticket option.
Q: What happens if the application shows an unexpected error?
A: FileUtils Pro includes an Error Boundary with a recovery screen. From there you can retry or reload the work desk. On network failures, the system applies automatic retries with exponential backoff. 4xx/5xx errors from Jira or CloudConvert show actionable messages to help you continue.
Q: Where are my files processed?
A: Merge processing, compression, and image conversion are performed directly in the user's web browser, guaranteeing data privacy. For the conversion of Word and Excel documents, the secure external service Cloud Convert is used via the provided API.
Q: What formats can I convert to PDF?
A: Currently, you can individually convert Word files (.doc, .docx), Excel workbooks (.xls, .xlsx), and images (.png, .jpg, .jpeg) to PDF format. Reverse conversion (from PDF to other formats) is not supported.
Q: How many files can I convert simultaneously?
A: You can select and process up to a maximum of 3 files at the same time in the conversion tab.
Q: Why do I need a Cloud Convert API Key and how does the usage limit work?
A: Converting complex files like Word or Excel requires a specialized external engine. Cloud Convert provides this service. You can register a free Cloud Convert account that includes a daily limit of free conversions (sufficient for moderate use). If you need to perform a larger number of conversions, you can upgrade your subscription directly with that external provider.