Installation Guide
Installing the Jira Live Chat (DC) add-on is a straightforward process. Follow these steps to get started.
Prerequisites​
- You must be a Jira Administrator to install or update apps.
- Ensure that your Jira Data Center / JSM instance is compatible with the add-on (Jira DC / JSM 10.3.18+).
- The add-on requires a Jira Service Management Data Center instance with the service portal enabled.
Manual Installation (Using a file)​
Once you have downloaded the add-on file (.jar or .obr), you can install it manually:
- From Jira Administration, navigate to Manage apps.
- Click on Upload app.
- Click on Choose File and select the add-on file you downloaded.
- Click on Upload. The add-on will be installed, and you will receive a confirmation message.
Post-Installation Verification​
After installation, verify the following:
- The Jira Live Chat Configuration panel appears in Jira Administration > Manage apps > Jira Live Chat (DC).
- The chat widget is available in the JSM service portal of configured projects.
- The agent tray appears in the sidebar of JSM projects.
Congratulations, the add-on is now installed! You can proceed to the Administrator Guide to configure polling, welcome message, and closing statuses.