Installation Guide
Installing the Jira Live Chat (DC) add-on is a straightforward process. Follow these steps to get started.
Prerequisites​
- You must be a Jira Administrator to install or update apps.
- Ensure that your Jira Data Center / JSM instance is compatible with the add-on (Jira DC / JSM 10.3.18+).
- The add-on requires a Jira Service Management Data Center instance with the service portal enabled.
Manual Installation (Using a file)​
Once you have downloaded the add-on file (.jar or .obr), you can install it manually:
- From Jira Administration, navigate to Manage apps.
- Click Upload app.
- Click Choose File and select the add-on file you downloaded.
- Click Upload. The add-on will be installed, and you will receive a confirmation message.
Post-Installation Verification​
After installation, verify the following:
- The Jira Live Chat Configuration panel appears in Jira Administration > Manage apps > Jira Live Chat (DC).
- You can add a configuration for each service portal that you want to enable.
- The chat widget appears only in enabled portals.
- The agent tray appears in the sidebar of JSM projects that have an enabled portal.
Updating from an earlier version​
You can update from an earlier version through Manage apps > Upload app. The previous configuration is automatically converted into the first portal configuration. If it had a valid Service Desk and request type, the portal is enabled and keeps its previous behavior.
After updating, review the list of portals in the Jira Live Chat configuration and add any additional portals you need.
Congratulations, the add-on is now installed! You can proceed to the Administrator Guide to configure the portals, welcome message, and closing statuses.