Version: 1.0.0

Changelog

Initial release of Live Chat for JSM (Forge). First real-time chat product in the MB Group suite for Jira Service Management Cloud.

Forge app with real-time chat between JSM portal customers and support agents.

Portal launcher: Launcher on the customer portal with chat widget. Conversation start, real-time messages, and clean closure when resolving the request.
Agent tray: Live Chat page in the project sidebar with three-column layout (sessions | conversation | request details). Queues: Unassigned / My chats / Assigned / Closed.
Administration panel: Portal configuration from Apps → Your apps → Live Chat for JSM. Portal CRUD with unique serviceDeskId, request type, welcome message, polling, closing statuses, and ACL.

Multi-portal configuration: Portal add, edit, activate/deactivate, and delete. Each portal = a unique serviceDeskId.
Service desk-based config: The widget loads the configuration of the service desk the customer is on, not a single global config.
Inbox access control: Optional ACL per portal with authorizedUsers and authorizedGroups. Empty lists = normal access. Lists with values = only those users/groups + global admins.
Single conversation and recovery: Single open conversation per customer and portal. If the customer returns to the portal, the active chat is recovered from the server.
Inbox queues: Tray with three-column layout and queues: Unassigned / My chats / Assigned / Closed.
Auto-assignment: On the agent's first comment or resolution, the request is assigned to that agent.
Resolve with resolution: Closure with resolution and transition comment, requested in an inbox modal.
CI/CD pipeline: Lint, tests, security scan, and Forge deploy to production (manual step on main). Technical note for the changelog.
i18n EN/ES: Interface available in English and Spanish.

The following features remain in backlog and are not documented as available: