Introduction to Live Chat for JSM
Live Chat for JSM is a Forge app for Jira Service Management Cloud that enables real-time communication between service portal customers and support agents. Each conversation is automatically linked to a JSM request, so the team can review the entire history without leaving Jira.
Installation Guide
Installing Live Chat for JSM on your Jira Cloud instance is a simple process.
Administrator Guide
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Agent Guide
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Customer Guide
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Frequently Asked Questions (FAQ)
Q: What version of JSM is required to use this app?
Changelog
Release 1.0.0